Ultimate Managed ServicesTM

How many of the 20 services below are you getting from your current provider?

BASIC SERVICES

24×7 Ultimate Managed Services™ Other vendors 24×7 Support

Service Level

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Proactive and Preventative

Designed to prevent many problems and resolve others promptly. See our Project Management page.

Reactive

Support only when something goes wrong.

Framework

ITIL

ITIL® compliant

Our IT services comply with the authoritative ITIL® standards that align IT to the needs of business worldwide.

Not ITIL® compliant.

Monitoring

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Proactive and extended, with expert technician response.

Basic – you get alerts.

Backups

backup

We manage backups, fix issues and recover your data.

You manage backups.

Patches

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We identify and install automatically, with manual testing by our staff.

You install and test.

Security

SecureDataArmor

We protect with our comprehensive Data Armor® ManagedSecurity package..

You secure the system.

Help Desk

engineers

24x7x365 Instant access to engineers and technicians who understand your system. No operator, no hold time, no automation. Guaranteed.

Call center technicians answering questions. Queue and on-hold telephone access.

Design

ITcomponents

We continuously assess IT components to core functionality and make recommendations.

You are responsible for upgrading your system as your needs change.

Change Management

engineers-icon

We help you quickly implement the latest IT infrastructure technologies with minimal service disruption.

You make updates and install new software.

INCIDENT AND PROBLEM MANAGEMENT

24×7 Ultimate Managed Services™ Other vendors 24×7 Support

Helpdesk/Incident
Management

helpdesk

Instant phone pickup by a live trained technician. No operator, no automation, no call waiting. Guaranteed.

Call center technicians answer questions. Queue and on-hold telephone access.

Problem Management

problem-management

We respond to all issues reported to us that require a longer term resolution (such as a patch or a required upgrade) with a written RCA (Root Cause Analysis) and our commitment for resolution within seven days of day when issue was reported.

None offered.

AVAILABILITY AND SERVICE CONTINUITY

24×7 Ultimate Managed Services™ Other vendors 24×7 Support

Backups

backup

We set up, manage and monitor your backups. We fix issues and recover lost data.

You get alerts.

Design

ITcomponents

We continuously assess IT components to core functionality and make cost-effective recommendations for maximum functionality.

You are on your own to design and evolve your system as your needs change.

Monitoring

Monitoring-Blue-Icon

We monitor your systems using a variety of monitoring systems. We check approximately 10-50 parameters on any system.

Basic – you get alerts.

SECURITY

24×7 Ultimate Managed Services™ Other vendors 24×7 Support

DDoS Protection

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We ensure the availability of your services by continuously monitoring traffic on our edge routers with our DDoS mitigation system.

None included in the service

Intrusion Detection System

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We use many tools to detect and log patterns of odd and unusual behavior. Where some rules on these intrusion detection systems generate instant alerts, others alert us to patterns of unusual behavior.

Service is offered

Regular Vulnerability Scanning

scanning-computer

We identify vulnerabilities within various OS and application builds that could expose servers to attacks from various sources.

Service offered by some vendors.

Security

Security_Approved

Data Armor ® Managed security protects your system.

You secure your system.

HAVE QUESTIONS? READY TO SIGN UP? CALL US AT 877-756-1500

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